DO YOU ACCEPT CREDIT CARDS? YES! We accept Mastercard, Visa, American Express and Discover. We also now take Bitcoin and other cryptocurrency and we are in the process of securing payment through Apple and Google Pay – Secure processing through Authorize.net.
HOW WILL MY ORDER BE SHIPPED? We ship all orders via USPS First Class – Right now we only ship the the US and Canada. Expedited shipping available for $10.00 (USPS Priority Mail)
WHEN WILL I GET MY ORDER? We process and ship orders within 2 business days. Email confirmation will be sent with tracking info. when your order goes out. WHERE DO YOU SHIP TO? We ship to the United States and Canada
CAN I RETURN AN ITEM? Yep. Just email us within 7 business days of receiving your order, and we can arrange a return authorization. Customer pays for all return shipping. Credit issued after return confirmation of unused and undamaged item is complete.
WHAT IF I RECEIVE A DAMAGED ITEM? That would suck. And we will take care of it! Please email us within 3 business days after receiving item, send me photos of the damage please. We will handle return shipping if requested and send you a replacement.
HOW LONG DOES IT TAKE FOR EMAIL RESPONSE? We generally respond to email the same day, but give us 48 hours. We are open M-F.
WHAT DOES THE WARRANTY COVER? Our lifetime warranty covers grinders only. The grinders are guaranteed against any manufacturers defects. Warranty does not cover misuse: grinding unsuitable materials or not cleaning regularly. If you have a problem with the operation of a grinder after use, please contact us. We want our customers to be happy with our products.
WHY ARE HAND OPERATED GRINDERS BETTER THAN ELECTRIC GRINDERS? Grinding by hand gives you more control of your end-product! Electric grinders get clogged and are difficult to clean. Hand grinders are built to last, where electric models break down due to motors and moving parts.
I’M LOOKING FOR A COLOR/SIZE YOU ARE OUT OF. WHEN WILL IT BE IN STOCK? Send us an email and we will check for you.
TERMS AND CONDITIONS : https://grinderpalace.com/terms-and-conditions/